automation TfL eyes chatbots to drive down contact centre demand: Beware "deviations" and "harsh" voices... , and Edward Targett March 8, 2024
chatbots In “remarkable” court submission, Air Canada argued its chatbot is responsible... , and Edward Targett February 19, 2024
Featured Nuance is taking ChatGPT to the contact centre: Redmond's buyout looks canny , and Martin Veitch March 16, 2023
Enterprise IT Google unveils ChatGPT rival “Bard” – could put it in front of billions, as AI wars heat up , and Edward Targett February 6, 2023
Featured How to ensure chatbot technology works for you and your customers , and Soeren Bech November 25, 2021
