Lloyd’s of London’s CEO John Neal is leaving the insurance marketplace this year – and it’s rattled some members as a consortium continues with a “thorny” mission to ditch mainframes and paper processes under a troubled and delayed “Blueprint 2” digital transformation programme.
The insurance marketplace has promised to publish a “heritage services exit plan” by this February – late last year it stripped back a group testing the delivery of new digital services to just four brokers and four carriers.
An initial “go live” target of October 2024 for a new digital system meanwhile has been delayed, with “target dates” swapped for “target phases.” Under the overhaul, all insurance brokers will need to adopt new Digital Processing Services (DPS) to continue trading in the market.
